Terms & Conditions

Pricing

All of our prices are in Australian dollars (AUD) and include GST (Australian goods and services tax) as of [the updated date here]. Product prices are regularly updated when price changes are received from our suppliers.

If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.

Total costs of the goods or services offered including all appropriate shipping/handling charges and taxes.

Where the total cost of the transaction cannot be ascertained in advance you must include a statement to that effect and provide a description of the method that will be used to calculate it.

Shipping

We deliver products using [shipping company] for Australia and [shipping company] for international etc…

Shipping costs are …

We ship Hardware and appliance goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 889530207 to enquire about a special order.

All flat pack items and hardware must be checked for correct quantities/discrepancies before installation or within 7 days of delivery. Claims for defects and similar matters for other Goods must be notified to the Company in writing within 14 days of delivery.

Orders are dispatched within 20 business days. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 5 business days to arrange an agreeable alternative item, a backorder or a full refund.

Shipping times are estimated at between 15 business days depending on your location within Australia.

Refunds

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.


Selection of Goods and Designs

If the Customer requests the Company’s help in selecting Goods, designs, fittings and appliances the Customer must in advance totally inform the Company of all facts, risks, operating environment and all changes that may occur thereto.

All opinions and suggestions provided by the Company are made in good faith and based on information provided by the Customer at the time. The Customer warrants that all such information is accurate and complete and it is entirely the Customer’s responsibility to decide whether or not to accept or use any such opinions and suggestions.

Specifications and Suitability

The Customer is fully responsible for ensuring that Goods ordered from the Company are suitable for the purposes they were ordered for.


If the Customer specifies or chooses the make or specifications of Goods which are contrary to those suggested by the Company, the Company accepts no responsibility for any failures or other issues that may occur as a result of the Customer’s choices or specifications.

Warranties

 All warranties exclude fair wear and tear and damage or loss attributable to events beyond the Company’s control such as, but not limited to, misuse, modification, unauthorised repairs and interferences, fire, flood, vandalism, lack of proper maintenance and all other similar events.

The warranties on Goods supplied by the Company, but not manufactured by the Company, shall be the warranty (if any) provided by the manufacturer or importer of those goods and the Company shall have no further warranty obligations save those as prescribed by law .

Whilst the Company will endeavour to attend to warranty requests as quickly as possible a call-out fee for non-warranty requests shall be payable.

The company will try to help with warranty requests for plumbing, tiling, electrical and other work but these are the responsibility of the contractors who undertook the work.

No Goods will be accepted for return unless agreed in writing by the Company prior to return and then only upon conditions acceptable to the Company.

Force Majeure

The Company shall not be liable for any default or delay due to any act of God, war, power, equipment failure, terrorism, strike, lock-out, industrial action, fire, flood, storm, tempest or any other events, without exception, beyond the Company’s control.

Risk and Insurance

 All risks pass to the Customer upon delivery as defined in these Terms and it is the Customer’s responsibility to arrange insurance.

 If any Goods or other property are damaged or destroyed after delivery and prior to payment being received by the Company and ownership passing to the Customer the Company is entitled to payment in full.

Company’s Liability

The Company’s maximum liability for any claim will not exceed the price received by the Company in respect of the Goods and/or work carried out by the Company. The Company shall not be liable for any further payments either to the Customer or to any other parties for any alleged losses, damages, indirect and/or consequential loss and/or expense except where the Customer is defined as a consumer within the meaning of the Commonwealth Competition & Consumer Act 2010.

No Waiver

No waiver by the Company of any rights or provisions of these Terms shall at any time be deemed or implied to limit or exclude any of the Company’s rights against the Customer under these Terms.

Privacy Act

The Customer agrees and consents to the Company obtaining credit information and any other information from any sources in relation to the Customer’s ability to pay its bills as and when they fall due.

Termination/Cancellation

The Company can cancel the Customer’s orders and discontinue work/delivery without notice if the Customer breaches any conditions of these Terms or becomes or is in jeopardy of becoming insolvent (or dies if the Customer is a natural person) and all outstanding money owing to the Company shall be payable immediately together with money owing to third parties for contracts entered into on the Customer’s behalf..

Notices

Notices from the Company to the Customer are served when delivered by hand, sent by mail, document exchange, facsimile or email and shall be treated as given when: if delivered by hand when delivered; if sent by mail or document exchange, 48 hours after posting; if sent by fax, and/or email when the fax machine confirms transmission or when the email system confirms transmission. A notice given after 5pm and/or on a day which is not a Business Day is treated as given on the next following Business Day.

Disputes

If a dispute arises between the Company and the Customer and a solution is contained in these Terms the solution shall be a binding full and final settlement. If no solution to the dispute exists in these Terms and the dispute cannot otherwise be resolved within 30 days from the date of the dispute then either party can refer the matter to a mediator or any other authority the parties mutually agreed upon. The Customer shall be liable for the full costs of the mediation if in the opinion of an expert/mediator the Customer has been unreasonable, otherwise the parties will equally contribute to the cost of the mediation.

Validity

Should any clause or clauses of these Terms be invalid for any reason then such clause or clauses or parts thereof shall be deleted without affecting the validity of the remaining portions of these Terms.

Governing Law & Changes to Terms of Trade

The laws of Australia apply to these Terms and to all contracts or other agreements between the Company and the Customer and are subject to the jurisdiction of the courts and tribunals of The Northern Territory.